Features

Everything your knowledge team needs

From rough employee notes to polished, published KB articles — with AI, editorial workflow, multi-channel capture, and gamification built in.

Capture
Every channel your team already uses
Employees shouldn't have to change their workflow to contribute. KBForge meets them where they are.
⌨️
Web Form
Type or paste rough notes directly. No formatting, no structure required — just what you know.
📄
File Upload
PDF, Word, Excel, PowerPoint, screenshots, voice notes (MP3/M4A), screen recordings. AI extracts and restructures everything.
📧
Email Forward
Forward any email to your team's KBForge address. AI strips reply chains and creates a submission automatically.
💬
Slack
Type /kbforge [title] :: [content] in any channel. Confirmation and ticket link returned instantly.
💼
Microsoft Teams
Bot command in any Teams channel or chat. Adaptive Card confirmation. No browser required.
🎤
Voice Dictation
Tap and speak. MediaRecorder → OpenAI Whisper → transcript in seconds. Works in any browser.
🤖
Voice Agent
AI interviews your employee through 7 structured questions. 5-minute conversation becomes a complete article. OpenAI Realtime API.
🖥️
Screen Recording
Record your screen + commentary as an MP4. AI transcribes the narration and creates a step-by-step procedure.
AI Engine
Your style. Your rules. No prompts.
15 configurable style parameters — tone, formality, reading level, audience, structure, length — translate into precise AI instructions. Customers set dropdowns, not prompts.
  • ✓ 6-layer prompt architecture: platform → tenant → team → context → task → content
  • ✓ GPT-4o + Claude Sonnet — auto-fallback if one fails
  • ✓ One-click actions: shorten, simplify, make technical, add structure, translate
  • ✓ [VERIFY] flags for uncertain facts — editors know exactly what to check
  • ✓ AI usage tracked against plan quotas with usage bar in admin
// 6-layer prompt assembled by PromptBuilder
Layer 1: Platform requirements
Layer 2: Tenant style profile
tone: professional
reading_level: standard
audience: internal_technical
Layer 3: Team override
jargon: encourage
Layer 4: Article context
Layer 5: Output: HTML only. Flag [VERIFY].
Layer 6: Employee's raw content
Workflow
Two modes. One platform.
Configure each team independently — expert teams get editorial control, empowered teams self-serve with AI and manager approval.
🔒 Mode A — Gated
For teams with specialist editors
1
Employee submits rough content
2
AI rewrites in house style
3
KB Editor edits the draft
4
SME verifies technical accuracy (optional)
5
Article published to all configured destinations
⚡ Mode B — Empowered
For autonomous, high-volume teams
1
Employee submits rough content
2
AI rewrites in house style
3
Employee refines with AI tools
4
Manager approves
5
SME verifies (optional)
6
Article published automatically
Publishing
Publish once. Reach everywhere.
One approved article goes to every configured destination simultaneously. No copy-paste, no manual reformatting.
🏠
Internal KB
All plans
📚
Zoho Desk KB
All paid
🔗
Confluence Cloud
Growth+
☁️
Salesforce Knowledge
Growth+
📖
Zoho Learn
Growth+
Engagement
Make contributing feel rewarding
Points, levels, badges, and quarterly leaderboards turn knowledge sharing from a chore into something employees actually want to do.
⭐
Points System
Submit (+5), publish (+20), 5-star ratings (+10), sprint bonus (+15). Every contribution earns.
🏆
Quarterly Leaderboard
Resets each quarter so everyone has a chance to compete. All-time points never reset.
🏅
14 Badges
First Submission, Speed Publisher, Sprint Champion, Perfect Article, Knowledge Legend, and more.
🏃
Sprint Topics
Monthly challenges: set a topic, employees earn bonus points for contributing on that theme.

Ready to capture your team's knowledge?

Set up your workspace in 5 minutes. Your first articles will be live the same day.

Start for free → See pricing